Xbeats FAQ — Answers to Frequently Asked Questions

There are several possible reasons why your Xbeats account may be locked, and each has a different solution:

• Multiple incorrect password attempts: After 5 consecutive failed password attempts, your account will be automatically locked for 30 minutes. Wait 30 minutes and try again, or use the "Forgot Password" link.
• Security concern: If a login attempt is made from an unfamiliar country or device, the system may lock the account. In this case, an OTP will be sent to your registered mobile number — entering it will unlock the account.
• KYC verification pending: If KYC is not completed before your first withdrawal, the withdrawal feature may be restricted — but this does not lock your entire account.
• Suspected terms violation: If multiple accounts are detected or bonus abuse is suspected, the support team may temporarily lock the account for review.

For a faster resolution: Help Center Go to Live Chat and verify your identity by providing your registered mobile number and full name. Issues are typically resolved within 30 minutes. If the reason is clear-cut, your account will be unlocked right away.

No, Xbeats cannot be used by anyone aged 16 or 17. Xbeats strictly 18+ Policy Complies — no one under this age limit is permitted to open an account or place bets.

• Age verification at registration: A date of birth is required on the registration form. Anyone under 18 will not be able to complete the registration process.
• KYC Verification: At the time of your first withdrawal, age verification is required using a National ID (NID) or birth certificate.
• If caught: If someone registers with a false date of birth and is later found to be underage, the account will be closed immediately and all balances will be forfeited.

This policy exists not just as a rule, but to protect minors from gambling. If a parent finds Xbeats on their child's device, please contact support@xbeats.net immediately. For more information, Responsible Gaming View page.

Registration on Xbeats is kept deliberately simple — it takes under 2 minutes on average. Here's what you'll need:

• Full Name: Enter your name exactly as it appears on your National ID — it will be cross-checked during KYC.
• Mobile Number: Enter your bKash, Nagad, or Rocket number — this is the number that will be used for transactions at the time of payment.
• Date of birth: You must be 18 years of age or older.
• Password: At least 8 characters — use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Referral code (optional): If someone referred you, enter their code — otherwise leave it blank.

After registration, an OTP will be sent to your mobile — verify your number with it and your account will be ready to use. No NID or other documents are required at this stage; those are only requested at the time of your first withdrawal. To get started now, On the registration page Go.

Setting up Two-Factor Authentication (2FA) on Xbeats may seem complicated, but the process is simple. Once enabled, no one can access your account even if they know your password.

Step by step:

• Log in to Xbeats and click the profile icon in the top right corner.
• Settings → Security Go to the menu.
• Find the "Two-Factor Authentication (2FA)" option and click the "Enable" button.
• A verification OTP will be sent to the mobile number you registered with — use it to confirm your account.
• From then on, every login will trigger a 6-digit OTP sent to your mobile — enter it to gain access.

With 2FA enabled, logging in from a new or unrecognized device is impossible without entering the OTP. All members are advised to keep this feature turned on.

This is known as Wagering Requirement or Rollover — A specified amount of betting must be completed before bonus funds can be withdrawn. Here's how Xbeats's welcome bonus wagering rule works in plain terms:

• Wagering multiplier: For the welcome bonus, you need to wager 15x the bonus amount.
• Example: If you receive a ৳1,000 bonus on a ৳1,000 deposit, you'll need to place a total of ৳15,000 in bets to withdraw that bonus (1,000 × 15).
• Which bets count: For Sports Betting, only bets with minimum odds of 1.50 count. Casino games count at 100% — slots at 100%, Live Casino at 100%.
• Time limit: Wagering must be completed within 30 days of receiving the bonus. If not, the bonus will be forfeited once it expires.
• View Progress: Go to Profile → Bonus section — you can see your live wagering progress there.

Xbeats does not charge any processing fee for withdrawals — however, your payment provider (bKash, Nagad, Rocket) may apply a small charge. For details:

• Xbeats Charge: ৳0 — Xbeats does not charge any withdrawal fees.
• Minimum Withdrawal: Minimum ৳500 for bKash/Nagad/Rocket. Minimum ৳1,000 for bank transfers.
• Daily Maximum Limit: Standard members can withdraw up to ৳50,000 per day. VIP members have higher limits — up to ৳1,00,000 depending on their tier.
• Processing Time: bKash and Nagad typically take 5–15 minutes. Rocket takes 15–30 minutes. Bank transfers take 1–2 business days.
• KYC Required: Your NID number and photo are required for your first withdrawal. Once verified, they won't be needed again.
• Payment methods must match: Withdrawals must be made to the same mobile number that was used for the deposit payment.

Log in to initiate the withdrawal process and Wallet → Withdrawal Go to the menu. If you run into any issues, contact support with your transaction ID.