Find what you need from the sections below
Account & Profile
Everything you need to know about updating your name and phone number, changing your password, account verification (KYC), and security settings.
Deposits & Withdrawals
How to deposit and withdraw via bKash, Nagad, and Rocket; transaction limits; and processing times — all in one place.
Bonuses & Offers
How to claim your welcome bonus, reload offers, cashback, and free spins — plus how to meet the wagering requirements.
Betting Rules
A complete guide to Sports Betting, live betting, odds formats, and the rules for various events.
Security & Privacy
Enabling two-factor authentication, reporting suspicious activity, and a full guide to keeping your information secure.
App & Technical Issues
Mobile app download, installation issues, loading errors, and common browser-related fixes.
About Xbeats Help Center
At Xbeats, we believe great games alone aren't enough for a great gaming experience — you also need reliable support. That's why our Help Center was built with Bangladeshi users in mind, fully in Bangla.
Whenever a question comes up — whether it's about deposits or bonus wagering — we want you to find the answer easily on your own. Our Help Center has step-by-step guides, video tutorial summaries, and solutions to common issues, so most questions can be answered within minutes.
If you still need to speak with someone directly, our Bangla-speaking support team is available 24/7. Reach us via live chat, email, or phone — whichever works best for you. Average response time is under 3 minutes.
Every Xbeats support agent is fully trained across all areas of the platform — they don't just read from a script, they provide real solutions. Whether you're in Rajshahi or Cox's Bazar, Dhaka or Mymensingh, you'll receive the same quality of assistance no matter where you are in Bangladesh.
Support Hours
- Live Chat24/7
- Email Support24/7
- Phone Support8:00 AM – 12:00 AM
- Average Response Time< 3 minutes
Have your account ID and transaction number handy before reaching out — it helps us resolve your issue faster.
Depositing and withdrawing at Xbeats is completely simple and secure
How to Make a Deposit
Go to your Xbeats profile and click the 'Deposit' button.
Select your preferred method — bKash, Nagad, or Rocket.
You can start from as little as ৳100. Enter the amount and tap 'Confirm'.
Complete the transaction using your PIN in your mobile wallet app. Your balance will update instantly.
Withdrawal Steps
Select the 'Withdrawal' option from your profile menu.
KYC verification must be completed before your first withdrawal.
Enter the amount you wish to withdraw and confirm your mobile wallet number.
Funds are typically transferred to your bKash/Nagad/Rocket within 5 minutes.
Account Security — Your Protection Is Our Responsibility
Every account on Xbeats is managed to the highest security standards. We use 256-bit SSL encryption to keep every transaction and personal detail fully protected. Enabling two-factor authentication (2FA) makes unauthorized access to your account virtually impossible.
If any unusual activity is detected — such as a login from an unrecognized location or an unfamiliar transaction — our system will automatically send you a notification and temporarily lock your account. If this happens, contact our support team immediately and we'll sort it out fast.
Use a strong password — at least 8 characters, mixing uppercase and lowercase letters with numbers. Never reuse the same password elsewhere. Xbeats will never ask for your password over the phone or by email — any message asking for it is fraudulent.
Common Bonus Questions
Xbeats keeps its bonus system simple and transparent. Every offer clearly states the wagering requirement (how many times you need to bet before withdrawing bonus funds) and the expiry period (how many days you have to use it).
No code is needed to claim the welcome bonus on your first deposit — it's credited automatically. However, some special offers do require a promo code, which can be found on our promotional banners or rewards page.
Cashback offers are processed automatically every Monday, calculated on the previous week's net losses. VIP members receive additional cashback on a monthly basis. If you ever run into any issues with a bonus, our support team is ready to help right away.
Direct Answers to the Most Frequently Asked Questions
KYC verification at Xbeats is a straightforward but important step. It secures your account and increases your withdrawal limits. Follow the steps below to complete your KYC:
- ID Document: A clear photo or scan of your National ID (NID), passport, or driving license — both front and back are required.
- Selfie: A clear selfie holding your ID — the photo must be sharp and legible.
- Proof of Address (where applicable): A recent utility bill or bank statement clearly showing your name and address.
Upload these documents via the 'Verification' option in your profile menu. Verification is usually completed within 24 hours. If there are any issues, the support team will notify you directly.
When you open a new account at Xbeats, your first deposit automatically earns a 100% welcome bonus — no code or application needed. Deposit ৳1,000 and your account will be credited with ৳2,000 in total.
A few things to keep in mind about bonus terms:
- To withdraw bonus funds, you must place a specified amount in bets (check the current wagering requirement on the offers page).
- Bonuses expire if not used within 30 days of being awarded.
- This bonus applies to your first deposit only.
If you notice any issue after a bonus has been credited, reach out to us via live chat right away — our team will resolve it quickly.
If you can't find the answer in our self-service help section, we're here for you
Live Chat
The fastest way to get help. Click the chat icon at the bottom right of your screen to connect with a Bangla-speaking agent instantly.
Email Support
Send us an email for more complex issues. You'll typically hear back within 1–3 hours.
Support@xbeats.net
FAQ Page
Answers to common questions are organized on our detailed FAQ page — the quickest and easiest way to find what you're looking for.
View FAQ →General Tips for Resolving Technical Issues
If you're having trouble using the app or site, a few simple steps usually fix things right away. Try refreshing the page or clearing your browser's cache and cookies — this resolves most loading issues. If the problem is with the app, close it completely and reopen it, or check for available updates.
A weak internet connection can cause live games or streaming to malfunction. Try staying on WiFi or 4G. If a specific game keeps crashing, let our support team know — mention the game name and your device, and we'll get it sorted quickly.
Don't worry if a transaction shows as pending. bKash and Nagad can occasionally experience network delays. If it stays pending for more than 15 minutes, contact support with your transaction ID and we'll verify it right away.
Remember, the Xbeats Help Center isn't just a place to fix problems — it's designed to make your entire gaming experience smoother and more enjoyable. We want every Xbeats user to navigate the platform with confidence, free from any confusion or concern.
Quick Resolution Checklist
- Refresh the Page (F5 or swipe down)
- Clear Browser Cache
- Check for App Updates
- Check Your Internet Connection
- Log Out and Log Back In
- Contact Support If You Have an Issue
Stay Safe
Xbeats will never ask for your password or PIN. Do not click on any suspicious links or messages.
Read Privacy Policy →