Six core principles that form the foundation of Xbeats's privacy protection
Your Data Is Never Sold
Xbeats does not sell your personal information to any advertising agency or third party. Your name, number, and transaction history are used solely to serve you.
256-Bit SSL Encryption
All data transmitted to xbeats servers is protected by industry-standard 256-bit SSL encryption. No one can intercept or read your information in transit.
Minimal Data Collection
Xbeats only collects the information needed to provide its services. Avoiding unnecessary data collection is a core principle of how we operate.
You're in control
You have the right to view, correct, or request deletion of your personal data. Contact our support team and you'll receive a response within 48 hours.
Shared only with verified partners
If any partner is involved in KYC verification or payment processing, they are bound by contract and held to strict standards — your data stays protected.
Clear & Simple Language
Many sites write their privacy policies in complex legal English. Xbeats believes every member has the right to know — so everything is written in plain, easy-to-understand language.
Table of Contents
In Summary: Xbeats is committed to protecting your data. Your information is never sold or misused — it is used solely to provide you with a better experience.
Xbeats (https://xbeats.net) places the highest importance on the privacy of its members in Bangladesh. This Privacy Policy clearly sets out what information we collect, why we collect it, and how it is used.
By creating an account or using Xbeats, you agree to this Privacy Policy. It's worth a quick read — we've kept the language simple and straightforward, with no confusing jargon.
For any questions, email us at support@xbeats.net or start a live chat in Bengali.
Xbeats collects two types of data — information you provide directly, and information generated automatically as you use the site.
What you provide directly:
- Name, date of birth, and gender — collected at registration
- Mobile number — for account verification and payments
- National ID number and photo — for KYC verification (required on first withdrawal)
- Payment details — bKash/Nagad/Rocket number
- Messages and complaints sent to support
Automatically Collected Information:
- IP address & device information (model, operating system)
- Browser type and version
- A log of which pages you visited and how long you spent on them
- Betting History & Gaming Activity
- Deposit & Withdrawal Records
- Login time and location (city level)
Xbeats will never ask for your mobile banking password or OTP. Anyone requesting these details is impersonating Xbeats — report it to support immediately.
Xbeats uses your information only for specific, defined purposes — never for anything unnecessary.
| Purpose | What Information | Reason |
|---|---|---|
| Account Management | Name, mobile number, password hash | Login & Identity Verification |
| Payment Processing | Mobile number, transaction records | Confirming Deposits & Withdrawals |
| KYC Verification | NID number and photo | Legal obligations, fraud prevention |
| Security | IP address, device information, and login logs | Detecting suspicious activity |
| Support | Chat history, account information | Troubleshooting & Support |
| Service improvement | Site Usage Statistics (Anonymous) | Improving User Experience |
| Promotional communications | Mobile number (with consent) | Notifying You of Bonuses & Offers |
If you'd rather not receive promotional messages, just let our support team know and we'll turn them off — it won't affect any other features of your account.
How Xbeats protects your data:
- 256-bit SSL Encryption: Industry-leading encryption on all data transmissions.
- Password Hashing: Your password is never stored in plain text — it's kept as a one-way hash.
- Two-factor authentication (2FA): OTP at login provides an extra layer of account security.
- Regular security audits: An independent security team conducts regular system audits.
- 24/7 Monitoring: Real-time monitoring to detect unusual activity.
- Segregated Fund Storage: Member funds are held separately from xbeats' operational funds.
No method of transmission over the internet is 100% secure. Xbeats applies the highest level of protection, but we also encourage you to use a strong password and keep 2FA enabled on your end.
Xbeats uses cookies — as most websites do. Cookies are small files stored in your browser.
- Essential Cookies: Required for staying logged in, maintaining your session, and site security. Disabling these cookies will prevent the site from functioning.
- Functional Cookies: Used to remember your language preference and other settings.
- Analytics cookies: Used anonymously to understand which parts of the site get the most traffic — helping us improve our services.
You can delete cookies or block new ones from your browser settings. Keep in mind that disabling essential cookies may limit some features of the site.
You have several important rights when it comes to your personal data:
To exercise any of these rights, email us at support@xbeats.net.
- Active account data: Valid for as long as your account remains active.
- Transaction records: Up to 5 years after account closure, as required by legal obligations.
- KYC Documents: 3 years after account closure.
- Support Chat History: 2 years.
- Site Usage Logs: 1 year.
Once the retention period expires, your data is securely deleted.
Xbeats does not serve users under 18 and does not collect their information. Any account found to belong to a minor will be closed and all associated data deleted.
If you believe your child is using Xbeats, please contact support@xbeats.net immediately.
Xbeats reserves the right to update this Privacy Policy. Any changes will be reflected by an updated date at the top of the page, and members will be notified of significant updates. Continued use of the site constitutes acceptance of the revised policy.
For any privacy-related questions or requests:
- Email: support@xbeats.net
- Live Chat: Available at the bottom right corner of the site, 24/7
- Help Center: Help Center Page
We aim to respond within 48 hours.
What Makes Xbeats' Privacy Policy Different
Many online platforms in Bangladesh do have a privacy policy — but it's usually written in English and dense legal language that most people simply can't get through. Xbeats took a different approach. We believe every member has the right to know exactly what happens to their information.
One thing Xbeats does differently is keeping data collection to a minimum. Many platforms gather as much information as possible to use later. Xbeats only collects what's needed right now. Your occupation, family details, social media accounts — Xbeats never asks for any of that.
A lot of people wonder about KYC verification — why is a National ID required? It's actually there to protect you. If someone tries to open an account in your name, KYC blocks it. And your NID information is used strictly for verification — it goes nowhere else.
One more thing worth mentioning — promotional messages. When you register with Xbeats, you agree to receive updates about bonuses and offers. But if you'd rather not get them anymore, one message is all it takes. They'll stop immediately, and none of your account benefits will be affected.
One last thing — data breaches can happen to any technology company in the world. Xbeats takes every precaution possible. But if an issue ever does arise, we will notify affected members immediately and take the necessary steps. Xbeats does not have a policy of hiding anything.
Our Privacy Commitment
Email us at support@xbeats.net or ask us in Bengali via live chat.
Help Centre →Straight answers to the two questions members ask most
Xbeats' VIP program has four tiers — Bronze, Silver, Gold, and Diamond — with benefits increasing at each level:
- Bronze: Applies immediately after registration. Includes a monthly reload bonus, a special birthday offer, and standard support access.
- Silver: Earned by reaching deposit and betting milestones. Includes higher cashback rates, priority support, and weekly free spins.
- Gold: For regularly high-value members. Includes a dedicated account manager, faster withdrawal processing, higher withdrawal limits, and exclusive tournament access.
- Diamond: The highest tier. Cashback with no wagering requirements, maximum withdrawal limits, custom offers, and dedicated 24/7 priority support.
VIP tiers are upgraded automatically based on your deposit and betting activity over a set period. For the full list of criteria and benefits, On the VIP page Available.
Xbeats' Live Casino offers a truly unique experience — playing with real dealers via live video streamed directly from a professional studio. Here's how to get started:
- Go to the Live Casino Section: Log in and select "Live Casino" from the menu. You'll find a variety of tables — Baccarat, Roulette, Blackjack, Dragon Tiger, and more.
- Choose a Table: Choose a Bangla-speaking dealer's table and everything runs in Bangla — the dealer will speak to you in Bangla throughout your session.
- Place your chips: The table will appear on your screen. Tap your preferred spot to place chips and confirm your bet before the betting window closes.
- View Results: Once the dealer reveals the cards or the ball lands, results are shown automatically and any winnings are credited to your balance instantly.
A stable internet connection is recommended for Live Casino, as it relies on video streaming. It works on mobile data too, but Wi-Fi will give you a smoother experience. Starting with smaller chips your first time helps you get a feel for the environment.
Join a Safe & Trusted Platform
Your data is protected, your privacy is respected — register with Xbeats and enjoy a worry-free experience.